Shipping Policy

No surprises. No hidden fees. Here’s exactly how shipping works.

Processing

We pack and ship orders within 1 business day. Most orders go out same day if placed before 2 PM PST (excluding weekends and holidays).

Domestic shipping 

 

Tracking

You’ll get an email with tracking as soon as your label is created. If tracking doesn’t update for more than 3 days, email us — we’ll poke the carrier.

Lost or stolen packages

Once the carrier marks it “delivered,” it’s out of our hands. But if it never shows up, contact us within 5 days. We’ll help file a claim and either replace or refund you (case by case, but we lean in your favor).

Wrong address?

You’re responsible for entering the correct address. If you catch a mistake within 1 hour of ordering, email us and we’ll fix it for free. After that, we may charge a [$10] address correction fee or the package may be returned to us.